Ask HN: What are your tips/tricks for escalating your issues with big corps?

As question implies, big corporations (banks, telecos, etc.) often let customer troubles get lost in the shuffle. You're only able to call an 800 number and the system is designed to make it difficult to escalate an issue to anyone that can actually take action.

What are your tips for getting around this system? For things like Google, we often see people do a hail mary post on HN. Sometimes people email Tim Cook or Jeff Bezos. But especially for banks, it's difficult to find someone who cares. What has worked for you?

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Comments URL: https://news.ycombinator.com/item?id=27322032

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